Hospitality is a broad term and therefore difficult to define. Guests expect an experience; they enjoy being pleasantly surprised. The question is: how do we make this happen? I think that there isn’t one correct answer to this question. Different venues, points in time and, most of all, guests call for a flexible approach. Where one walks into a bar for recognition and a bit of friendly small talk, another does not wish to be approached in such an amicable way. This, of course, calls for a good judgement of human character, but also the simple asking of some open questions in order to determine the needs of your customer is of vital importance. As an employee in the catering trade, you act the leading role in your own bar-theatre. I’d like to go through the full-dress rehearsal with you!